Privacy Policy
Effective date: December 21, 2025
Website: https://candycaneai.com
Contact: [email protected]
This Privacy Policy explains how the operator of Candy Cane Ai ("Candy Cane Ai", "we", "us", "our") collects, uses, shares, and protects information when you use our website and services (the "Service").
What this Service does
Candy Cane Ai provides AI-powered tools to generate and edit images (for example: text-to-image, image-to-image, and other creative workflows). Depending on features you use, you may provide text prompts and upload images to process.
- Account information: email address and any profile details you choose to provide when you sign in or manage your account.
- Support communications: information you include when contacting support (e.g., screenshots, messages).
- Payment-related information: we don’t store full card numbers, but we may receive limited payment metadata (e.g., payment status, plan/credits purchased, timestamps, transaction IDs) from our payment processors.
- Prompts and settings you enter (e.g., style instructions).
- Uploaded images you submit for processing (e.g., reference photos).
3) Usage, device, and log data
- Usage data: feature interactions (e.g., clicking generate/download), error logs, performance metrics, and basic diagnostics.
- Device and network data: browser type, device type, OS, language, approximate location derived from IP, and security-related signals.
4) Cookies and similar technologies
We may use cookies/local storage to:
- keep you signed in,
- remember preferences (e.g., theme/locale),
- protect against abuse,
- measure basic analytics (if enabled).
You can control cookies through your browser settings. Some features may not work without essential cookies.
We use information to:
- Provide the Service (process prompts/uploads and return results).
- Authenticate users and maintain sessions.
- Operate and improve the Service (debugging, performance monitoring, UX improvements).
- Prevent fraud/abuse and enforce limits/quotas.
- Handle payments and credits, including verifying purchases and delivering paid features.
- Communicate with you about important updates and support requests.
How AI processing and uploads work
When you upload an image or submit a prompt, we process it to deliver the requested output. Depending on the provider and feature, your inputs may be processed by third-party infrastructure (for example, hosting/storage providers and AI model providers) acting as our service providers.
- Uploads: we aim to keep uploaded files only as long as needed to provide the output and operate the Service (e.g., for generation, download, and basic troubleshooting).
- Outputs/history: if the Service includes "My Creation" or similar history features, we may store generated outputs and metadata so you can view/download them later (subject to your account and storage policies).
Retention periods can vary based on feature, legal requirements, and operational needs. If you want a stricter retention policy (e.g., delete history), contact support.
We do not sell your personal information.
We may share information with:
- Service providers that help us run the Service (hosting, storage/CDN, analytics tools if enabled, email delivery, and payment processing). They are permitted to use the data only to provide services to us.
- Payment processors (e.g., Stripe or other configured providers) to complete transactions and prevent fraud.
- Legal and safety: if required to comply with law, respond to lawful requests, or protect users, the public, or our rights.
- Business transfers: if we undergo a merger, acquisition, or asset sale, your information may be transferred with appropriate protections.
International transfers
Your information may be processed in countries other than your own depending on where our providers operate. We take reasonable steps to ensure appropriate safeguards.
Security
We use reasonable administrative, technical, and organizational measures to protect information. However, no security method is perfect, and we can’t guarantee absolute security.
Your rights and choices
Depending on your location, you may have rights to:
- access, correct, or delete personal information,
- object to or restrict certain processing,
- request a copy of your data.
To exercise these rights, contact [email protected].
Children’s privacy
The Service is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy occasionally. We will post the updated version on this page and update the effective date above.