Refund Policy

Effective date: December 21, 2025
Website: https://candycaneai.com
Contact: [email protected]

This Refund Policy explains when the operator of Candy Cane Ai may provide refunds for purchases made on candycaneai.com (e.g., credit packs or subscriptions, where offered).

1. Overview

We want you to be satisfied with the Service. Because the Service may deliver immediate digital value (credits become available instantly and generations can be performed right away), refunds are limited and assessed case-by-case under the rules below.

2. Eligibility

A refund request may be eligible if all the following are true:

Request window: submitted within 7 days of the purchase date.
Usage threshold: you have used less than 50% of the purchased credits (or equivalent usage) at the time we review the request.
Valid reason: you provide a clear reason (for example, recurring technical failure preventing use of paid features).

We may ask for additional information (e.g., order ID, account email, screenshots) to investigate.

3. Non-refundable situations

We generally do not refund in these cases:

Requests made after 7 days from purchase.
Purchases where 50% or more of credits have been used.
Violations of our Terms of Service or abusive behavior.
Issues caused by factors outside our reasonable control (e.g., your device/network) where the Service is operating normally.
"Change of mind" after substantial use.

4. How to request a refund

Email us at [email protected] with:

the email used for your account,
your order ID / transaction ID (if available),
the reason for your request.

5. Review and processing timeline

Review: typically within 2–3 business days.
If approved: refunds are usually processed within 5–10 business days, depending on your payment method and processor.
Refunds are issued to the original payment method unless legally required otherwise.

6. Effect of a refund

If a refund is granted:

related credits may be removed or adjusted to reflect the refunded amount,
access to paid features may change accordingly.

7. Policy updates

We may update this policy from time to time. The effective date at the top will reflect the latest version.